Returns & Exchanges

At Aqualogica, we want you to be completely satisfied with your hydration-focused skincare. If you receive a damaged or incorrect product, we offer a hassle-free return and exchange process within 7 days of delivery.

1

Initiate Request

Log into your account or contact our customer support team via email with your order ID and images of the product received.

2

Quality Inspection

Our team will review your request and photos within 24-48 hours to ensure the product is unused and in its original packaging.

3

Reverse Pickup

Once approved, we will arrange a free reverse pickup from your registered address within 2-3 business days.

4

Refund or Replacement

After the item reaches our warehouse, we will initiate your full refund to the original payment method or dispatch a fresh replacement immediately.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing